Social Commerce

Many purchases now start with a video, a creator recommendation or a post in a feed. Social commerce shortens the path from that moment of interest to checkout, letting people browse and sometimes buy without leaving the platform.

Why it matters

Every extra step between discovery and purchase loses customers. Product tags, in-app shops and checkout features remove steps. They also put products where audiences already spend their time.

The main options

• Shoppable posts and videos with product tags that link to product details.
• Shops on social platforms, where a catalogue can be browsed in the app.
• Live shopping, where products are presented and questions answered in real time.
• Creator links and affiliate programmes that let creators feature products.
• Dynamic product ads that show relevant items to people who have already shown interest.

Availability varies by platform and country, so check what is supported in each target market.

Connect the shop properly

Sync product catalogues from the e-commerce platform so prices, stock and descriptions stay accurate. Out-of-date information frustrates customers and can break platform rules.

Content that sells on social

• Show products in real use, not just packshots.
• Answer common questions in short videos.
• Feature reviews and customer content (with permission).
• Work with creators whose audience matches the brand.
• Keep the tone native to each platform.

Do not forget the basics

Clear shipping information, returns, customer service and secure payment matter just as much on social as on a website.

Measure

Track product views, clicks, add-to-carts, purchases and return rates by platform and content type. Compare results with traffic sent to the website to decide where to invest.

Social advertising

oceanone's social advertising team helps agencies' e-commerce clients sell through social channels, white-label.