oceanone — SWIFT17 GmbH Effective date: 23/10/2026
These terms explain how we communicate with Resellers and how confidentiality works in our white-label model. They supplement the Reseller Agreement and Privacy Policy.
1. Channels
We communicate with you (the Reseller), not with your End Clients, via:
- email (hello@oceanone.io and project-specific addresses);
- Portal messaging / tickets;
- phone or video calls by appointment;
- agreed project-management tools.
We will not contact End Clients or disclose oceanone’s involvement unless you instruct us in writing.
2. Response times
We aim to respond to ordinary enquiries within one to two Business Days (Hesse, Germany). Urgent production issues should be marked urgent in the subject / Portal; after-hours coverage is only as agreed for a specific package.
3. Confidentiality
- Your identity as our customer is confidential.
- End Client identities and credentials are confidential.
- Deliverables are prepared for you to present under your brand.
- Both Parties keep pricing, volumes, and non-public business information confidential as set out in the Reseller Agreement.
4. Security of communications
Use strong passwords, enable 2FA where available, and do not share Portal logins. Prefer secure channels for credentials (Portal vault / password tools), not plain-text chat where avoidable.
5. Disputes about communications
Raise issues first with your account contact or hello@oceanone.io. Contract disputes follow the Reseller Agreement (German law, Frankfurt am Main courts).
6. Contact
SWIFT17 GmbH · Zimmersmühlenweg 71, 61440 Oberursel · hello@oceanone.io · dpo@oceanone.io